Privacy Policy

1. Information We Collect

When you visit our site, register an account, or purchase eSIM packages, we collect information necessary to process transactions, manage accounts, and deliver our services.

The types of data we collect include:

• Account & Contact Information: Your name, email address, and account credentials.
• eSIM Transaction Information: Details of the eSIM packages you purchase, order status, and network usage references (such as ICCID, SM-DP+ Address, and activation codes).
• Technical Data: IP address, device type, operating system, browser type, and details on how you interact with our website.

Note: We do not collect or store credit card numbers or other payment credentials on our servers. All payments are processed securely by our third-party payment provider, Stripe.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, including:

• Processing payments and fulfilling eSIM orders.
• Provisioning and delivering eSIM profiles (such as installation codes and installation instructions).
• Providing account access, updates, and customer support.
• Ensuring security, preventing fraud, and complying with legal obligations.
• Improving our website performance and user experience.

3. Sharing of Your Information

We do not sell, rent, or trade your personal information. We share your information only with trusted third parties to provide our services:

• Airalo: We share order details (such as the selected package ID) with our partner Airalo to provision and deliver your eSIM profiles. Airalo acts as a processor to provide network carrier connectivity.
• Stripe: We use Stripe to process all credit card and payment transactions. Your billing and payment data is collected directly by Stripe under their privacy policies.
• Service Providers: With IT, database hosting, and infrastructure providers who support our website operations under strict confidentiality agreements.
• Legal & Safety Requirements: To comply with legal obligations, enforce our terms, or protect our rights, property, and safety.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and secure our checkout. Stripe and our analytics providers may also use cookies for fraud prevention and performance tracking.

You can manage your cookie preferences through your browser settings, although disabling cookies may prevent some features of the site (like the checkout flow) from functioning correctly.

5. Data Security

We take security seriously and implement industry-standard measures to safeguard your personal data. However, no database or transmission over the Internet is completely secure, and we cannot guarantee absolute data security.

6. Your Rights

Depending on your location (such as Singapore under the PDPA, or other jurisdictions), you may have rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your account and associated personal data.
• The right to withdraw your consent to data processing.

To exercise any of these rights, please contact us at contact@vinkas.com.

7. Third-Party Links

Our website contains links to external websites and services (such as external payment links, social media, or partner websites). We are not responsible for the privacy practices or content of third-party sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or partnerships (such as new eSIM offerings). Updates will be posted here with a revised effective date. Continued use of our site after updates are posted constitutes acceptance of the new policy.

9. Contact Us

If you have questions, comments, or concerns about this Privacy Policy, please contact us:

Vinkas Technologies Pte. Ltd.
160 Robinson Road, #14-04, Singapore - 068914.
Email: contact@vinkas.com